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Warranty

Every perfect product could have sometimes a production error. No problem especially than the Captain-Lax service will help you. Has a product what you have bought in our shop a problem, fillout the guarantee form and send it with your problem product back. Once the Captain has got your product and proofed it, you will receive a new product without a problem. Of course this product will be delievered to you on our costs. If you don't know what to do in a special case, don't hesitate to contact us or send directly an email to: shop@captain-lax.com.


Here you find the warranty condition of the different manufacturers:



Warrior:
  • Six month with a one time exchange warranty from date of purchase
  • Protection 30 days from date of purchase

No warranty: Titanium Defense Shaft, Aluminium Shafts or bruisers

Harrow:
  • One compete year with a one time exchange warranty of broken shafts from     date of purchase
  • Heads six months from date of purchase

No warranty: Aluminum Shafts

Brine:
  • Heads and Shafts six months from date of purchase (titanium shafts 30 days)
  • eyewear/goggles 1 year warranty from date of purchase

No warranty: Aluminum shafts

STX
  • heads and shafts six months from date of purchase
  • no warranty: aluminum shafts, pockets, stringing, finishes (e.g. chrome), graphics or overmolding applications
  • Protection 30 days from date of purchase

Gait und deBeer
  • heads und shafts six months from date of purchase (titanium defense shafts only 60 days)
  • composite shafts: 30 days from date of purchase
  • protection: 60 days from date of purchase
  • bags: 6 months from date of purchase

1Lacrosse
  • heads und shafts 6 months from date of purchase

Maverik
  • heads 6 months from date of purchase
  • protection 30days from date of purchase
  • shafts listed (**) below will carry a 1 year (12 month) warranty from the date of purchase. Maverik shafts listed (***) below will carry a 6 month warranty from the date of purchase.
** Maverik Wonder Boy
** Maverik Phenix
** Maverik Titanium
** Maverik H2
***Maverik Se7en
***Maverik Bull
***Maverik Gravity

Important
Scratches, small bruisers or tics can come up during normal play and are not insured with warranty. For shorted shaft or modified shafts is also no warranty offered. Furthermore pinched heads or later modified heads have also not the normal warranty from the manufacturer.

Further questions?
If you have further questions or something is not 100% sure you can have a short look in our FAQ, send us an email or even call our service team under +49 9721/7598811 between 9a.m.-6p.m. during the week.

Our service email adress is: shop@captain-lax.com


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Online shopping is fast and easy at Captain-Lax.
We will deliver your order immediately and - free of charge - on orders over 50,-€ in Germany and over 180,-€ in the rest of the EU. It doesn\'t matter how big your order is. So no extra shipping costs for you.
You don't like a product you ordered or you've decided you wanted something else? No problem, simply return the product within 30 days of purchase, we will exchange it free of charge- no questions asked,. Or you can just have your money back.
What's the best product without the best service? Nothing! That's why, our team at CaptainLax try to offer the best possible service. Free of charge hotline with competent and individual advice, a well stocked warehouse with immediate shipping, free shipping on purchases from 50 €, Tracking and Tracing, News and Specials, constantly fair prices and even more discounts for Captain Club Members.
Our second name ist Captain Fast! And this is not only due to the fact that we ship all our products as fast as possible. All orders placed before 02:00 p.m. will be handled the same day. We also process and handle all returns and exchanges immediately. And of course, you can call us anytime with any problems or inquiries.