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Lacrosse FAQ

Here you find some of the most important questions:

Do Warrior Heads fit on Harrow Shafts? Or the other way round?

Who is Captain-Lax?

Why should I order at captain-lax.com?

What is the advantages ordering in Europe at captain-lax.com instead in the US?

Why does my Harrow Shaft not have an Endcap?

How about privacy?

How about your safety at Captain-Lax?

Do Warrior heads fit on Harrow shafts and vice versa?

Yes, all heads in our shop are manufactured to fit on all shafts we sell. However, in case a special shaft or head has different measures, we will inform you of that in the product's information.

Who is Captain-Lax?

Captain-Lax is your new online-portal for lacrosse players from lacrosse players. Our team was formed for you to provide you with the best service concerning anything in lacrosse. We know what the market needs: A place where you can find good products for the right price, general information about lacrosse, help for beginners and a lot more. Our main goal is to strengthen our European lacrosse community in all countries across Europe. If you have any questions please don't hesitate to contact us. Sticks Up. Your Captain's Team.

Why should I order at captain-lax.com?

The internet offers the best product and price comparison. We know that our competitors also offer good quality. However, it is part of our company policy that we do not only consider quality as a key competency of our company. Moreover, we believe that great customer service is essential to our business. With our special lacrosse advice section, our fast return handling, our parcel tracking system and much much more we try to make your shopping as easy and comfortable as we can.

As lacrosse players we know one of the worst case scenarios for a lacrosse player: Your head breaks in the middle of the season. Usually that is really bad as you have to use your back-up stick, which is your back-up stick for a good reason... while you have to wait for several weeks for your replacement head to arrive from overseas. However, with us you will never have this problem again! As we are located in the middle of Europe and we have lacrosse heads of almost all manufacturers on stock, we are able to provide you with a new head in usually 24-72 hours only! This is just one part of our great service at captain-lax.com.

Besides that check out our great Captain's Club which does not only offer special prices, but also a lot more benefits specially created for a lacrosse player's needs. And the best thing: Once you joined the Captain's Club you will be able to receive all Club benefits for the rest of your life!

What are the advantages of ordering lacrosse equipment at captain-lax.com in Europe instead of at any other shop in the US?

As we mentioned before our personal goal is to make your shopping as comfortable as possible. You get free delievery inside of Germany for any order over 50,-€ and for the rest of Europe over 180,-€. You will never have to worry about extra costs like expensive shipping from the US, customs (3% - 8% of the product price), freight insurance and importation VAT (15%-23% of the product price). All these fees are already included in our prices. All you have to pay is the one price on your invoice. This is part of our transparent price policy.

Think about how long it takes for a parcel to get from the US to Europe including the time it might be stuck with costums clearance. On the other hand: It takes our freight partners to get your products from our warehouse to your house, no matter where in Europe that might be, usually in only 48 hours. Plus by being able to track your parcel you are able to see where it is at the moment.

How about warranty? It is not always easy concerning warranty to return a broken head or shaft to a US shop in time as it is expensive and it takes pretty long for the products to be shipped overseas. Being based directly in Europe Captain-Lax is able to provide you with fast and uncomplicated warranty service. All of this is part of the service we of Captain-Lax want to offer you.

Here are all your advantages at one glance:

  • No extra costums costs

  • No extra freight insurance costs

  • No extra importation VAT costs

  • 48 hour shipping time to almost anywhere in Europe

  • Free shipping with orders over 50,-€ in Germany and 180,-€ in the rest of Europe

  • Easy handling of returns and replacements

  • Special Captain-Lax customer service

  • Easy return-service
Why doesn't my Harrow shaft have an endcap?

All Harrow shafts except for the aluminium alloy shaft have a closed bottom. They do not have any sharp edges, so no endcaps are required. But you can pick up an extra endcap, if you like or put some tape around the end of your shaft.

How about privacy?

I think you have heard about the problems with privacy. Often companies use dubious clauses in their general terms and conditions to get their customers' private information. They then sell them to a third party. Not at Captain-Lax! We guarantee you, that we will not sell your mailaddress or order details to a third party, for more information please check our: privacy terms.

How about your safety at Captain-Lax?

Of course so-called e-commerce-dealers exist on the internet that deal with copied products and don't handle your orders safely. We assure you, that we will handle your orders and questions confidentially and that we will only sell original lacrosse products from the established and trusted brands like Warrior, Brine, Harrow etc. and of course Captain-Lax.

For the originality of all our products, our offered quality and the customer-support we stand with our names:

Your Gabriel Weimann
Signature

 

Further Questions or Advices:

If you have questions you find a lot of answers in the service section of Captain-Lax. For further information or suggestions how to improve our services at Captain-Lax don't hesitate to contact us directly.
You can go directly to our contact-form.

You can also send us an email directly to: shop@captain-lax.com




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Online shopping is fast and easy at Captain-Lax.
We will deliver your order immediately and - free of charge - on orders over 50,-€ in Germany and over 180,-€ in the rest of the EU. It doesn't matter how big your order is. So no extra shipping costs for you.
A good service is absolutely essential for us: Unused goods can be sent back to us within 30 days.
What's the best product without the best service? Nothing! That's why, our team at Captain Lax try to offer the best possible service. Free of charge hotline with competent and individual advice, a well stocked warehouse with immediate shipping, free shipping on purchases from 50 €, Tracking and Tracing, News and Specials, constantly fair prices and even more discounts for Captain Club Members.
Our second name is Captain Fast! And this is not only due to the fact that we ship all our products as fast as possible. All orders placed before 02:00 p.m. will be handled the same day. We also process and handle all returns and exchanges immediately. And of course, you can call us anytime with any problems or inquiries.